TROUBLESHOOTING DIGITAL CARDS

Your Q&A source for questions...

We will try and update this as more and more questions come up. Hopefully you can find your answer here.

I CANNOT FIND THE EMAIL FOR MY MEMBER DIGITAL CARD.

Digital cards are emailed to the the members, after:
1. Their SCHOOL has paid for the membership,
2. The COACH has paid for their own membership

(Just because a PO has been submitted by the AD, doesn't mean that the coach's membership is "paid." Once the $$ is in the hands of the OCA office, the member and guest passes will be processed.)

BUT... you might look through your emails and do a search for OCA DIGITAL CARDS from July 21st through today and see if you can find it.

MY GUEST HAS NOT RECEIVED THEIR PASS YET. (or I DID NOT GET MY GUEST'S PASS WITH MY PASS YET.

In the past, the OCA has handed out the physical cards together... but due to going 'digital' we're not doing that anymore. Passes will be sent to the MEMBER and GUEST in separate emails.

Members must enter their guest's information for their pass on the MEMBER INFO HUB from the OCA website (www.oklahomacoaches.org). Be sure to put the FULL NAME and GUEST'S EMAIL address in the Additional Info of the Info hub.

WHEN I CLICK ON THE DOWNLOAD LINK, MY CARD...

Is blank and white.
Have it but there's no expiration date or bar code
Has an expiration date of August 20, 2025 (expired)

As with anything new, we've had our share of mistakes or tests.

The QUICK answer is that all of these situations mean that the card is NOT GOOD or NOT ACTIVE.

HOW TO FIX IT... First, delete the old card out of your wallet. Second, there should be a "newer" email with the card that IS GOOD or IS ACTIVE. (Do a Search in your emails for OCA DIGITAL CARDS to find the most recent one.)

If you still do not see it, go to the OCA HOME page and fill out a CONTACT US request.

MY CARD (GUEST CARD) HAS THE WRONG SCHOOL ON IT... WHAT SHOULD I DO?

We want to get it right, but it's not the end of the world. 🙂 Please just send us an email and we'll get that fixed as soon as we can.

I HAVEN'T RECEIVED AN EMAIL ABOUT MY MEMBER HUB ACCOUNT... WHETHER IT'S 'FORGOT USERNAME' OR 'CREATE NEW.' WHAT CAN I DO?

This question was haunting us for a while too, but we actually found the answer to this!

Although you can access your MEMBER INFO HUB from your phone, when viewing your profile and such... the INFO HUB does NOT like it when you are logging on for the first time and it WILL NOT WORK!

Best course of action is to create your profile information on an actual DESKTOP or LAPTOP computer! Once you get all of that set up, you should be golden!